At Moji Designs, we cherish the artistry behind our handcrafted creations. Each product is made with care, showcasing unique details that reflect our commitment to quality. To ensure you are delighted with your purchase, please take a moment to review our delivery and returns policy below.
Returns and Exchanges:
We understand that sometimes a product may not meet your expectations. If you wish to return or exchange an item, please notify us within 7 days of receiving your order. To be eligible for a return, items must be in their original condition and packaging. We kindly ask that you arrange for return shipping; we recommend using a reliable, tracked service to ensure safe delivery back to us. Refunds will be processed within 7 days of receiving the returned item, excluding any initial shipping costs.
Please Note:
- Custom-made items and cut fabrics cannot be returned.
- Items must be unused and in the same condition as when you received them.
Shipping Information:
UK Delivery: We are pleased to offer delivery across the UK mainland using Royal Mail’s 24 tracked service for most orders. For larger or high-value items, we partner with trusted independent couriers. UK deliveries are available Monday through Friday, excluding bank holidays. Standard UK shipping is £10, and orders over £400 qualify for free delivery.
International Shipping: We provide worldwide shipping using secure, tracked, and signed-for services to ensure your order reaches you safely. International orders are processed from Monday to Friday, with delivery times depending on your location and courier availability. All international shipments include tracking, allowing you to monitor the progress of your delivery.
Customs Duties and Taxes:
For our international customers, please be aware that you may be responsible for any customs duties or taxes applicable to your order. It’s important to check with your local customs office to understand any additional fees that may apply.
Delivery to Third Parties:
If you choose to have your order delivered to a third party, it is your responsibility to ensure that the correct items are received. Please contact us within 7 days of delivery if there are any issues, as we cannot be held accountable for any errors after this period.
Missing or Damaged Items:
If your order does not arrive within the expected timeframe, please let us know within 7 days of the anticipated delivery date. We will do our best to assist you in locating the missing items. For damaged goods, please take a photo of the damage and reach out to us immediately. Claims for damage must be reported within 7 days of delivery for a resolution.
Course Bookings
Full payment is required to secure and confirm bookings for courses and workshops. Payments can be made via BACS, PayPal or all major credit cards, and all transactions must be in GBP. Bookings are accepted on a first-come, first-served basis.
Refunds & Cancellations – Courses
If Moji Designs cancels a course due to low attendance or unforeseen circumstances, a full refund or an alternative date will be offered. If the cancellation occurs within ten days of the course start date, a full refund will be provided. Please note, Moji Designs is not liable for any travel or accommodation costs incurred. For student cancellations, a full refund is available if the request is made up to 28 days before the course start date. Cancellations within 28 days are non-refundable, but students may transfer to another available course date. Transfers within ten days of the course start are possible only under exceptional circumstances, such as illness or flight cancellations, and are subject to availability.
Cancellations:
To cancel an order, please reach out to us as soon as possible. Once production has begun on custom orders, we may not be able to process cancellations.
We appreciate your understanding and support of our small business, and we are dedicated to providing you with the best shopping experience possible. If you have any questions or concerns regarding your order, don’t hesitate to contact us at info@mojidesigns.com.