Delivery & Returns

At Moji Designs, we cherish the artistry behind our handcrafted creations. Each product is made with care, showcasing unique details that reflect our commitment to quality. To ensure you are delighted with your purchase, please take a moment to review our delivery and returns policy below.

Returns and Exchanges: 

We understand that sometimes a product may not meet your expectations. If you wish to return or exchange an item, please notify us within 7 days of receiving your order. To be eligible for a return, items must be in their original condition and packaging. We kindly ask that you arrange for return shipping; we recommend using a reliable, tracked service to ensure safe delivery back to us. Refunds will be processed within 7 days of receiving the returned item, excluding any initial shipping costs.

Please Note:

  • Custom-made items and cut fabrics cannot be returned.
  • Items must be unused and in the same condition as when you received them.
Shipping Information:

UK Standard Tracked Delivery

  • Fixed Cost: £6.99 
  • Dispatch: Monday to Friday, for orders placed before 12pm GMT.
  • Courier: Royal Mail Tracked services.

Please note: Deliveries to the Channel Islands and the Isle of Man may experience delays due to Customs checks.

Europe: FedEx International Connect Plus Delivery
Countries include: Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey.

  • Fixed Cost:  £25
  • Dispatch: Monday to Friday, for orders placed by 12pm GMT.
  • Shipping Method: Sent via FedEx International Connect Plus, ensuring fast and reliable international delivery.
  • Tracking: Fully tracked and signed for upon delivery.
  • Duties & Taxes: Customs duties and import taxes are the responsibility of the purchaser.

EU Countries and Northern Ireland:
With regret, due to the new GPSR Regulations, we are currently unable to ship to the EU or Northern Ireland from December 13th, 2024. Until we can find a feasible solution that meets the new regulations and remains viable for our small business, we will have to adjust our delivery options. We are optimistic that this issue will be resolved soon.

USA DHL Delivery

  • Fixed Cost:  Calculated at checkout
  • Dispatch: Monday to Friday, for orders placed by 12pm GMT.
  • Shipping Method: Sent via DHL Express, ensuring fast and reliable international delivery.
  • Tracking: Fully tracked and signed for upon delivery.
  • Duties & Taxes: Customs duties and import taxes are the responsibility of the purchaser.

Canada Fedex Delivery

  • Fixed Cost:  Calculated at checkout
  • Dispatch: Monday to Friday, for orders placed by 12pm GMT.
  • Shipping Method: Sent via Fedex, ensuring fast and reliable international delivery.
  • Tracking: Fully tracked and signed for upon delivery.
  • Duties & Taxes: Customs duties and import taxes are the responsibility of the purchaser.

Australia Fedex Delivery

  • Fixed Cost:  Calculated at checkout
  • Dispatch: Monday to Friday, for orders placed by 12pm GMT.
  • Shipping Method: Sent via Fedex, ensuring fast and reliable international delivery.
  • Tracking: Fully tracked and signed for upon delivery.
  • Duties & Taxes: Customs duties and import taxes are the responsibility of the purchaser 
Customs Duties and Taxes:

For our international customers, please be aware that you may be responsible for any customs duties or taxes applicable to your order. It’s important to check with your local customs office to understand any additional fees that may apply.

Delivery to Third Parties:

If you choose to have your order delivered to a third party, it is your responsibility to ensure that the correct items are received. Please contact us within 7 days of delivery if there are any issues, as we cannot be held accountable for any errors after this period.

Missing or Damaged Items:

If your order does not arrive within the expected timeframe, please let us know within 7 days of the anticipated delivery date. We will do our best to assist you in locating the missing items. For damaged goods, please take a photo of the damage and reach out to us immediately. Claims for damage must be reported within 7 days of delivery for a resolution.

Course Bookings

Full payment is required to secure and confirm bookings for courses and workshops. Payments can be made via BACS,  PayPal or all major credit cards, and all transactions must be in GBP. Bookings are accepted on a first-come, first-served basis.

Refunds & Cancellations – Courses

If Moji Designs cancels a course due to low attendance or unforeseen circumstances, a full refund or an alternative date will be offered. If the cancellation occurs within ten days of the course start date, a full refund will be provided. Please note, Moji Designs is not liable for any travel or accommodation costs incurred. For student cancellations, a full refund is available if the request is made up to 28 days before the course start date. Cancellations within 28 days are non-refundable, but students may transfer to another available course date. Transfers within ten days of the course start are possible only under exceptional circumstances, such as illness or flight cancellations, and are subject to availability.

Refunds & Cancellations – Goods

If you need to cancel an order, please contact us within 24 hours of completing the transaction. Once production has started on custom items, cancellations can no longer be processed. As all our products are made to order, we are unable to offer refunds unless the goods are damaged during shipping or are lost in transit. In certain exceptional cases, we may provide a credit note. Please be aware that we do not cover any import duties or taxes for international orders outside of the UK.

We truly appreciate your support for our small business, and we’re committed to ensuring you have the best shopping experience. Should you have any questions or concerns, feel free to reach out to us at info@mojidesigns.com.