CUSTOMER SUPPORT & CARE

We strive to make your shopping experience smooth and enjoyable. Our shipping methods are secure, and we use high-quality packaging to ensure your order arrives in perfect condition. Shipping costs are calculated at checkout based on your location. We aim to provide clear communication and reliable service so that you can shop with confidence.

ORDERING & PAYMENT

We accept all major credit cards and PayPal for secure and hassle-free checkout. Your payment details are processed safely, ensuring a smooth shopping experience.

SHIPPING & DELIVERY

Each item is carefully packaged to ensure it arrives safely. Shipping costs are calculated at checkout based on your location, and we use trusted carriers for secure delivery. While we strive for prompt delivery, please note that delivery times may vary depending on your location.

MADE-TO-ORDER POLICY

As all of our products are handcrafted and made to order, we do not accept returns or exchanges unless the product arrives damaged. If you receive a damaged item, please contact us within 7 days of receiving the product. Refunds will be issued upon the return of the damaged item to our studio within seven days of receipt.

WHOLESALE OPPORTUNITIES

For businesses interested in stocking our products, we offer wholesale options. Contact us to discuss bulk orders, and we will provide tailored terms to meet your needs.

PRIVACY & DATA PROTECTION

We value your privacy and take the protection of your personal information seriously. We ensure your data is handled securely and transparently. If you have any concerns about how your information is used, please feel free to contact us.

GENERAL CARE FOR YOUR PRODUCTS

To ensure your Moji creations remain beautiful and durable, here are some helpful care tips for all our hand-printed items:

Hand-Printed Lampshades
Our lampshades are delicately hand-printed, so please handle them with care when unpacking. To clean, gently wipe the shade with a soft cloth or feather duster, avoiding any water. Always clean from top to bottom to prevent damage.
Placement: Keep your lampshade out of direct sunlight to maintain its vibrancy. Avoid placing it in humid environments like bathrooms or areas with extreme temperature fluctuations.
Lighting Recommendations: For optimal performance and longevity, we recommend using energy-efficient LED bulbs:

Larger lampshades: 40W or below
Smaller and wall-mounted lampshades: 20W long-life LED bulbs
This ensures a warm, gentle light that complements your shade’s design and prevents heat damage.

Cushions
To clean your cushion covers, either hand wash or use a delicate machine wash at 30°C. For best results, air dry your cushions flat.

Scarves
Hand wash or use a delicate machine cycle for our scarves. To prevent fading, dry them flat in the shade.

Fabric-Covered Journals
Our journals are crafted with fabric covers, not paper. Spot clean when necessary, or dry clean for more thorough care. Keep them stored in a dry place to preserve the fabric’s quality and design.

General Tips

Keep your items out of direct sunlight to prevent fading.
Store your products in a cool, dry place away from excessive humidity or fluctuating temperatures.
For fabric products, always wash gently and avoid harsh detergents to preserve the hand-printed design.

By following these simple care guidelines, your Moji creations will continue to bring beauty and charm to your home for years to come.

OUR COMMITMENT TO QUALITY

Each item is handmade in our Brighton studio, ensuring high-quality craftsmanship and sustainable practices. With proper care, your Moji creations will continue to bring beauty and charm to your home for years to come.

CUSTOMER SUPPORT & CARE